Privacy Policy

1. Commitment to Privacy under Australian Law

SYMBOLIC HOROLOGY AUSTRALIA PTY LTD (ACN 100 000 007 / ABN 52 100 000 007), operating as Symbolic Times (“we”, “our”, or “us”), is dedicated to safeguarding the privacy and personal information of our clients in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, and disclose personal information gathered through our horological salon at Level 4, 180 Collins Street, Melbourne VIC 3000, our website symbolictimes.com, and our insured courier service arrangements.

2. Types of Information We Collect

To provide high-precision horological restoration and valuation services, we may collect:

• Contact details: Full name, physical residential and delivery addresses, email address, and mobile/telephone numbers.
• Horological provenance records: Timepiece make, model, caliber, serial number, case number, service history, and photographic condition records.
• Transactional records: Service estimates, invoices, proof of ownership documents, and payment receipts (credit card numbers are processed via secure PCI-DSS tokenized Australian payment gateways and never retained on our servers).

3. How Personal Information is Used

We collect and utilize your personal information strictly for legitimate horological business purposes:

• To conduct intake diagnostics, repairs, and COSC timing calibration on submitted mechanical timepieces.
• To issue registered 24-month horological service warranty certificates and archival dossiers.
• To arrange secure, insured armored transit of luxury timepieces via licensed carriers.
• To comply with regulatory record-keeping obligations under Victorian and Commonwealth laws.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. Disclosure is restricted strictly to:

• Specialized component manufactures in Switzerland where genuine heritage parts must be certified directly to a specific movement serial number.
• Fully insured national courier partners handling physical collection and return.
• Law enforcement or regulatory authorities where mandated by law or court subpoena.

5. Data Security & Storage

All client dossiers, serial number databases, and transaction logs are stored on encrypted servers protected by multi-factor authentication, enterprise firewalls, and regular security audits. Hardcopy intake forms are locked within fire-rated vaults within our Collins Street premises.

6. Your Rights & Access Requests

Under APPs 12 and 13, you have the right to request access to personal information we hold about you and to request corrections. To submit an inquiry, please contact our Privacy Officer:

Privacy Officer
SYMBOLIC HOROLOGY AUSTRALIA PTY LTD
Level 4, 180 Collins Street, Melbourne VIC 3000, Australia
Email: contact@symbolictimes.com  |  Phone: 1300 874 637

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.